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Postage, Delivery and Returns

Postage : Postage is capped at $9.95

  • All stock is held on site ready to be gift wrapped and sent when purchased. We do not drop ship. 

  • Orders are usually shipped within 48 hrs of funds being cleared.

  • It can than take 2 to 7 business days to arrive at its destination depending on distance from Bendigo, Victoria. We cannot guarantee delivery time, we will provide you the time frame per Australia Post website.

  • Unfortunately delivery is outside of our control once it leaves shop4toys.

  • Goods will be delivered via Australia post using the eParcel system.                           
  • You will receive full tracking details with the confirmation "SHIPPED" email.

  • The item can then be tracked, utilising the tracking number provided at "My Account", "My Orders"

  • If the item is being sent to another party consideration should be given to passing the tracking number to the receiver of goods.

  • A Signature will be required at delivery, goods will not be released otherwise and serves as proof of delivery by Australia Post.  

  • Should a delivery be missed the item will be at your local Post Office for pick up as detailed by a standard Australia Post non delivery advice card. You then have up to 5 business days to pick up from the post office before it is sent back to Shop4Toys. 

Please Note*

Shop4Toys does not accept responsibility if your purchased item is returned to us as a consequence of non delivery due to a failure to retrieve the item from Australia Post or returned due to incorrect address.

Shop4Toys will not incur the cost to resend the item.

Shop4Toys is charged a return to sender fee by Australia Post that we will charge to the sender.

The full postage fee will be subsequently charged and must be received (this is more than the $9.90 normally charged for postage) prior to the item being resent.

You will receive an email with details of how to make this extra payment. 

If you decide you do not wish to resend the item we will refund the your payment minus the actual cost of the postage minus the return to sender fee charged to ourselves by Australia Post.


Change of mind returns

If you wish to return an item because you have changed your mind about your purchase, Shop4Toys will offer you a refund provided that:

You return the item within 30 days of purchase;
The item is in resellable condition including that:
It is in its original packaging, including instruction manuals and all accessories;   
Unopened, unused and in its original condition; 

If these requirements are not satisfied Shop4Toys reserves the right not to offer refund for change of mind returns.

Please be aware that the freight costs will be deducted from the amount refunded if you change your mind on a purchase made.  Also you will be responsible for the freight back to Shop4Toys.

The refund will be made via the same method as it was originally paid.  

Other returns Shop4Toys will accept product returns and provide you with an refund or repair where:The product is faulty or is not of merchantable quality. 

In regards to repair we may direct you to the manufacturer of the product or Australian distributor.